Customer Service Dep. Module (CSM)
Standard Operating Procedures
| 1 | Dep. Strategies Polices, process & procedures |
| 2 | Opening and closing procedures |
| 3 | Receiving and transfer calls. |
| 4 | Music and TV channels selection and update. |
| 5 | Lost and found procedures and system |
| 6 | Walk in, Gust card, visits and passes procedures |
| 7 | Prospect Appointment and/or Walk in |
| 8 | Club management system |
| 9 | Sales process related to front office |
Forms and paper work
| 10 | (FOCS) Dep. Complaints and suggestion form. |
| 11 | (FOCS) Dep. Opening and closing checklist. |
| 12 | (FOCS) Dep. Prospective card form. |
| 13 | (FOCS) manager job application/ job description/ job offer/ Productivity Report |