Customer Service Dep. Module (CSM)

Standard Operating Procedures
1 Dep. Strategies Polices, process & procedures
2 Opening and closing procedures
3 Receiving and transfer calls.
4 Music and TV channels selection and update.
5 Lost and found procedures and system
6 Walk in, Gust card, visits and passes procedures
7 Prospect Appointment and/or Walk in
8 Club management system
9 Sales process related to front office
Forms and paper work
10 (FOCS) Dep. Complaints and suggestion form.
11 (FOCS) Dep. Opening and closing checklist.
12 (FOCS) Dep. Prospective card form.
13 (FOCS) manager job application/ job description/ job offer/ Productivity Report