FACTS - Facility Management Course (FMC) is an elite program designed to equip learners with the professional abilities required to manage any facility or department within the sports, fitness, wellness, and health (SFWH) industry. This comprehensive course seamlessly integrates the theoretical knowledge of international Master in Business Administration (MBA) topics from top US universities with practical, hands-on skills. It is built upon the best practices of over 50 consultancy and training projects across 5 countries, drawing from more than 25 years of accumulated expertise in facilities management, consultancy, and training within the MENA region.
This program is structured around a highly effective and immersive study technique designed to maximize learning efficiency over a course duration of 10 to 12 weeks. Spanning a total of around 300 hours, the curriculum carefully balances 90 hours of live-study with 210 hours of dedicated self-study. To bridge theory and practice, the program integrates 6 intensive attendance days, where each 8-hour day is divided into two focused workshops lasting 3 to 4 hours each, culminating in a total of 12 practical workshops. The academy utilizes a dynamic teaching technique to deliver all course contents within an interactive, engaging atmosphere. This modern approach relies heavily on interactive class activities between attendees and their tutors, forcing students to engage directly in practicing learning outcomes while encouraging them to discuss, share, and present live experiences. Ultimately, these specialized teaching domains ensure the seamless delivery of core, departmental, and management skills that are absolutely vital to running any professional SFWH facility.
(all four Levels ) Around 8 - 12 weeks, total around 300 Hour (90H live- study and 210H self -study) -
The course includes 10 mandatory attendance days. Each day lasts between 6 to 8 hours, which is split into two separate workshops (3 to 4 hours each), resulting in a total of 20 workshops throughout the program
The FACTS Facility Management Course (FMC) is backed by premier international regulatory bodies and global standards, ensuring world-class credibility for its graduates. The program is officially approved by the European Registry for Exercise Professionals (EREPS), securing prominent European and international recognition. Furthermore, the course is approved by the National Association of Sports Medicine (NASM) as a trusted provider of Continuing Education Units (CEUs) for fitness and sports medicine practitioners. Reflecting a strict commitment to operational excellence, all of FACTS' courses, the overall quality of education, standard operating procedures (SOPs), and absolute academy services are granted the prestigious ISO certification for quality products, services, and management. To maintain these exceptional benchmarks and ensure up-to-date industry practices, the earned certificate undergoes a mandatory renewal process every two years.
The course pre-requisites require candidates to be 18 years old and up and they must be high school graduates or have completed equivalent studies Additionally, a good command of both Arabic and English languages is required-
Course Topics
What you will learn
By the end of this comprehensive chapter, learners will develop a profound understanding of the core facts and strategic outcomes driving the Sports, Fitness, Wellness, and Health (SFWH) industry. The curriculum kicks off with a holistic industry overview and an in-depth exploration of the FACTS competency model, which emphasizes the critical trio of Knowledge, Skills, and Attitude (K.S.A.). Moving into core administration, students will learn to practically apply the robust FACTS Management (P.O.L.I.C.Y.) framework, mastering every phase from strategic planning, professional business plan drafting, and resource allocation to leading team efforts while distinguishing between leadership and management. Furthermore, the chapter covers utilizing information technology for quality improvement, implementing rigid quality assurance controls through Key Performance Indicators (KPIs), and mastering yielding strategies to ensure that all managerial efforts remain highly fruitful and profitable
This specialized chapter delivers a comprehensive breakdown of core financial principles essential for effective business management. Learners will begin by exploring the functions and vital importance of studying accounting and financial management (FAM). The curriculum then guides students through the practical process of preparing a comprehensive feasibility study alongside all its essential components. Additionally, the chapter covers defining the various methods used in budget preparation, understanding and structuring a financial compensation system, and establishing robust financial control policies, processes, and procedures. Finally, students will master the analysis of financial statements and reports, enabling them to make highly informed, data-driven financial decisions.
This core chapter offers a comprehensive exploration of the fundamental principles and operational practices of Human Resources Management (HRM). Learners will begin by understanding the primary functions of HRM and identifying its critical role in shaping and setting corporate culture. The curriculum seamlessly guides students through the entire talent lifecycle, covering the legal and strategic frameworks of the recruiting process and procedures, followed by a deep dive into the development and training functions essential for building workforce capabilities. Additionally, the chapter covers the metrics of the performance appraisal and evaluation process. Finally, students will master the core strategies involved in retaining and compensating organizational associates to ensure long-term corporate growth and stability.
By the end of this highly practical chapter, learners will be able to master the day-to-day operations and core infrastructure requirements of facility management. The curriculum begins with a deep dive into the strategic importance of the facility management department and its foundational functions. Students will progress through the technical stages of studying facility construction and interior design, as well as mastering professional equipment selection and spatial layout planning. Moving into daily standard operating procedures, the chapter covers understanding the explicit policies and procedures for opening and closing the facility, alongside a detailed study of cleaning and maintenance processes. Finally, learners will master the critical frameworks of safety, security, and emergency response, while exploring other core areas of facility management to focus on for comprehensive operational excellence.
This specialized chapter provides a comprehensive deep dive into the vital frameworks and execution strategies of Marketing Management (MM). Learners will start by discovering the fundamental functions, internal sections, and overall importance of studying marketing within a corporate structure. Moving into strategic execution, the curriculum teaches students how to apply market research and critical SWOT analysis directly to their company's core 5Ps. Each foundational pillar of the marketing mix is thoroughly explored, guiding learners to understand product and services strategies, learn dynamic pricing strategies, identify precise place strategies, and study people strategies. Finally, students will master how to effectively apply promotion strategies and merge all these elements into a fully integrating marketing plan to drive brand growth and market impact.
This specialized chapter provides a comprehensive deep dive into the vital frameworks and execution strategies of Marketing Management (MM). Learners will start by discovering the fundamental functions, internal sections, and overall importance of studying marketing within a corporate structure. Moving into strategic execution, the curriculum teaches students how to apply market research and critical SWOT analysis directly to their company's core 5Ps. Each foundational pillar of the marketing mix is thoroughly explored, guiding learners to understand product and services strategies, learn dynamic pricing strategies, identify precise place strategies, and study people strategies. Finally, students will master how to effectively apply promotion strategies and merge all these elements into a fully integrating marketing plan to drive brand growth and market impact.
By the end of this comprehensive chapter, learners will develop a thorough understanding of the core facts and execution strategies driving professional Sales Management (SM). The curriculum begins with an in-depth look at the primary functions and vital importance of studying sales management, moving quickly into the strategic analysis of studying a sales target. Students will explore and master an array of high-impact sales methodologies, including learning how to build a relationship sales strategy, practicing the recap sales strategy, and understanding the results sales strategy. Furthermore, the chapter covers mastering the referral sales strategy to drive organic growth and learning the retention sales strategy to secure long-term client loyalty. Finally, learners will dive into understanding complex sales subsystems to seamlessly integrate all moving parts into a highly efficient, high-performing sales operation.
By the end of this highly practical chapter, learners will develop a complete mastery over the essential principles and outcomes of Customer Service Management (CSM). The curriculum focuses heavily on communication excellence, starting with mastering the fundamental functions and core importance of customer service management, alongside understanding professional, effective communication skills. Students will dive deep into behavioral dynamics by mastering both professional verbal and non-verbal communication skills, learning how to possess true professionalism through integrating these two key components. Additionally, the chapter covers crucial operational strategies, including learning how to effectively manage client suggestions and complaints, practicing advanced negotiation skills, and learning the standard front office management processes and procedures to ensure an exceptional end-to-end customer experience.
By the end of this highly specialized chapter, learners will develop a complete understanding of the core facts and operational outcomes that define professional Technical Management. The curriculum begins with exploring the fundamental functions and importance of the technical management department, alongside a detailed study of safety, emergency response, CPR, and first aid protocols. Moving into core fitness operations, students will learn to master comprehensive health screening and fitness assessments, as well as the practical components of fitness program design. The training management segment covers the direct administration of both personal training and group training operations. Furthermore, the chapter introduces specialized wellness management domains, including studying physical therapy and injury prevention, alongside a deep dive into spa and beauty center management. Finally, learners will master weight management and nutrition program management, wrapping up with a full mastery of the administration processes and procedures of technical management.
